Frequently Asked Questions (FAQ)
Technical questions about hydrangea cultivation
Hortensia or hydrangea?
The convention is to use the term “hortensia” for all plants with perfectly round flower clusters. All other forms (flat, cone-shaped, etc.) are classified as hydrangeas.
Hydrangea is the Latin word, hortensia is the French word.
When do hydrangeas bloom?
From May to September; some varieties rebloom until October, even November.
What height can hydrangeas reach?
The smallest ones measure between 60 and 80 cm. The largest up to 3 m, not counting climbing varieties that can reach 5 to 8 m.
What sun exposure?
Hydrangeas can be planted in several exposures: sun, partial shade, shade…
You have at your disposal on our site a search engine by criteria.
What color?
It is the soil pH that determines the color of the hydrangea.
How do I keep my hydrangea blue?
It must be grown in soil that is both acidic (pH between 4.5 and 6) and rich in assimilable aluminum.
If your soil is slightly acidic or neutral (pH between 6.5 and 7), you will need to add alum.
How do I keep my hydrangea pink?
It must be grown in slightly acidic or neutral soil (pH between 6.5 and 7).
If your soil is acidic (pH between 4.5 and 6), you can add fossilized seaweed.
What size hydrangea should I choose?
It depends on the space you have available. For a balcony or small terrace, choose a compact variety (40 to 80 cm). In the ground, classic hydrangeas can reach 1.5 to 2 meters in height.
How long can I keep my hydrangeas in their pots?
You can keep them in pots for a few weeks after purchase, provided you water them well. For good long-term development, it is advisable to replant them in the ground or in a larger pot within the following month.
Delivery, Shipping, Orders
Who can have a business account?
To have a Pro account, you must be a florist or nursery grower.
A Pro account holder receives preferential rates.
To create your account, you must provide your SIRET number and your business name. We will activate your Pro space after receiving these details.
Order outside metropolitan France?
As our products are delivered by carrier, shipping costs are calculated according to the country.
We provide a quote for delivery based on location and weight of your order.
What is the cost of delivery?
Shipping cost varies depending on weight and department of your parcels or pallets.
Two delivery types: by post in Colissimo (bare-root plants, not exceeding 10 kg, shipped November to March) or by carrier for potted plants, shipped year-round.
If your order contains only bare-root plants and does not exceed 10 kg, delivery will be by post in Colissimo.
Otherwise, delivery will be by carrier* up to 60 kg. Beyond that, a quote will be sent to you.
*Plants are placed on small pallets, packaged in cardboard boxes and plastic film.
How are the plants packaged and protected during shipping?
Potted plants are packaged on pallets, wrapped in cardboard and plastic film.
Are there planting instructions in my package? (Must be written...)
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What are the ways to order? (Must be written...)
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What is the shipping cost? (Must be written...)
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When and how can I pay for my purchases? (Must be written...)
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Will I be informed of the delivery date?
Upon receipt of your order, we send you a confirmation email and the shipping date.
Can I track my delivery?
You can track your parcel via the Heppner portal.
I cannot validate my purchase by bank card. Why? (Must be written...)
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How can I get the invoice for my order? (Must be written...)
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How long will it take for my order to arrive?
Shipment is made week to week. Transit time never exceeds 5 days.
Of course, when placing your order, you can request a delivery date that suits you best.
What are my options if my package arrives in poor condition?
You must refuse the parcel. After inspection upon its return, we guarantee reshipping of your order.
What can I do if I have doubts about the condition of my package upon delivery?
If you have any doubt about the condition of your parcel, write “subject to unpacking inspection” on the driver’s delivery slip, then send us a photo with your explanation within 48 hours.
If these conditions are met and we find damage to the plant or plants, we guarantee reshipping of part or all of your order.
Can we pick up plants from the nursery?
The nursery is open year-round (except between Christmas and New Year’s Day). You can of course come directly to the nursery to make your selection or order on our site and choose the “nursery pickup” option.
Can I pick up my hydrangeas at a plant festival?
You can pick up your hydrangeas at a plant show, shipping is free for up to 10 plants.
Be sure to order them before the Tuesday preceding the event in question.
I won't be home on the scheduled delivery date. What should I do?
Please contact us quickly. We will agree together on another date.
Without notice, plants will be shipped on the date mentioned in the message sent upon receipt of your order. If you are absent when the driver arrives, a second delivery attempt will be charged.
If I order now, can I be delivered whenever I want?
You can be delivered whenever you wish.
Note: plants always leave the nursery at the beginning of the week, so delivery only from Wednesday onwards.
Do you deliver to Corsica, overseas territories, or abroad?
Yes, but when you validate your cart, you will be directed to a quote request for shipping calculation. We respond the same day.